Looking for a loved one currently being treated by EMS?

Unfortunately, due to federal privacy laws, EMS cannot provide any information regarding any person we’re providing care for. Included in that, we can neither provide nor confirm identity, patient condition nor hospital transport destination. We recommend contacting the three hospital systems to locate your loved one.

Tower Health Reading: 484-680-8000
St. Josephs Penn State Hershey: 610-378-2000
Well Span Ephrata: 717-733-0311
Well Span Lebanon: 717-270-7500


A Patient Care Record is the only method to receive information about a patient or an EMS response. A PCR is not a public document, and it is only available to the patient, a legally authorized designee or someone in an official capacity with appropriate documentation and conducting an official investigation.

Privacy is a priority in the handling of all patient information. See Notice of Privacy Practices.


If you have questions about a bill for EMS service, please call 610-678-1545 option 2.

Billing policy is under the responsibility of Sherry Berriker billing director, sberriker@wbems.org


1. Check

2. Money Order

3. Cash

4. Monthly payments may be made to outstanding balances, but prior approval from the Billing Office must be  obtained.

5. Credit Card – One time by telephone or through our website